IFS Sales & Service™
Our sales and service components provide business processes vital to
your customer relationship management (CRM). They manage your customer
interaction chain from the sales lead, through the sales cycle, to the
ongoing support and service of the customer. Our sales and service
concept allows you to focus on where you can add value to your customer
through product, service, and support.
IFS Mapping™ enables you to visualize driving routes,
alert on due jobs and efficiently plan lastminute jobs. It provides
virtual road and satellite maps with overlay information about ongoing
and planned jobs and is integrated with Microsoft Bing™ Maps for
Enterprise (Software + Service). Any business object such as customers
and customer orders in IFS Applications can be configured to be
visualized in the map.
Service Quotation Management
IFS Service Quotation Management™, integrated with IFS
CRM™ enables your service organization to accurately quote for Service
Contracts, packages of work and individual service calls – empowering
sales through service delivery. Contract and job-based margin
information is calculated and presented seamlessly, enabling you to
predict contract and job-based profitability with accuracy and speed.
Service Contract Management
IFS Service Contract Management™ lets you accurately
specify and control the service level for each of your customers and
service activities. It improves efficiency by automatically checking and
following up on items agreed in the contract.
What-If Scenario Explorer
What-If Scenario Explorer™ (WISE) is an advanced
modeling tool for organizations with a mobile workforce. As planning for
change is an integral part of successful service delivery, WISE lets
you evaluate alternative courses of action to choose the path with least
risk and highest reward. WISE puts the power of the Dynamic Scheduling
Engine to work to help you explore different scenarios, more quickly and
more accurately than ever before.
IFS Dynamic Scheduling™ enables you to optimize your
mobile workforce by dynamically scheduling multiple business-defined
constraints, such as skills and SLAs, to improve customer service and
work efficiency. A highly scalable scheduling solution, it includes the
Dynamic Scheduling Engine (DSE) and an intuitive scheduling workbench
for exception management. It is available both on-premise and through
the cloud (Software as a Service).
Field Service & Mobile
IFS Field Service & Mobile™ empowers your service
operations to deliver World-class, customer-focused service from
quotation and order taking, through execution of field service using IFS
Mobile Work Order™ to invoicing and analysis. It also supports dynamic
scheduling of field resources as well as accurate pricing for on and
off-contract work within and beyond warranty periods.
Call & Case Management
IFS Call & Case Management™ enables you to
effectively provide call center services to your customers for field
service or product support. IFS Call & Case Management also supports
thorough analytics by bundling a set of prepackaged measures for all
parts of the process.
Product Estimate Management
Product Estimate Management™ supports manufacturing
companies to handle complex price estimations in order to establish the
best possible bid price of a product when submitting quotations. We make
use of the embedded CRM solution to enhance the collaboration between
technical sales support in back office and the sales rep. Advanced cost
and build-up functionality enables users to determine whether a product
can be manufactured or marketed with a profit.
IFS Sales Configurator™ guides your sales personnel and
customers smoothly and conveniently through your selection of products,
product characteristics, and accessories. An easy-to-use “product
advisor” builds configurations through a series of questions that
precisely define requirements.
IFS Web Store™ gives you an out-of-the-box solution for
web-based order management and an ideal tool for spare parts sales. You
get a variety of ways of searching for and selecting products, as well
as price and availability checks, customer registration, and order
IFS CRM™ enables you to create one corporate memory
with end-to-end visibility to customer information. With it, you can
integrate back-office processes directly with front-office processes.